We provide free, unlimited technical support on the web site. The support resources we provide are:
- Documentation
- FAQ
- Open forum
How to contact Technical Support
When e-mailing, please see the instructions below.
E-mailing support inquiries
E-mailed tech support inquiries will receive response through the forum. Using the forum we make the answer and information available to more people. However, to ensure that we are able to help you promptly, please be sure to provide the following information:
Customer information:
- First and last names
- Company name
- E-mail Address
- Phone number
Product & environment:
- Product Title
- Version number
- Operating system (DOS, Windows CE, Windows 2000, XP etc.)
- Handheld Terminal make and model (if any)
Description of the problem. Please include:
- As much details as possible
- Any error messages that you have received.
- Steps known to trigger problem.
